GDPR Compliance

1. Data Controller

UniStream, a sole trader registered in the United Kingdom, is the data controller for personal data collected and processed in connection with this website and the Service. Contact: support@unistream.uk. A postal address is available on request.

We comply with the UK General Data Protection Regulation (UK GDPR) as retained in UK law following the UK's departure from the European Union.

2. Personal Data We Process

We process the following categories of personal data:

• Identity data: Name as provided when contacting us or subscribing.
• Contact data: Email address or WhatsApp number.
• Transaction data: Subscription plan, purchase date, and order reference (payment card data is held by Shopify, not by us).
• Service credentials: The IPTV login details we generate and issue to you.
• Technical data: Server log data (IP address, access timestamps) — collected automatically.

3. Lawful Bases for Processing

4. Your Data Subject Rights

Under UK GDPR you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: You may ask us to delete your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing: You may ask us to suspend processing of your data in certain circumstances.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at support@unistream.uk. We will respond within one month.

5. Data Retention

We retain personal data for as long as your subscription is active and for a period of up to 12 months afterwards to handle any queries, disputes, or legal obligations. Server logs are retained for a shorter period for security purposes.

6. International Transfers

Some of our service providers (including Shopify and Vercel) may process personal data in countries outside the UK or EEA. Where such transfers occur, we ensure appropriate safeguards are in place, such as the use of Standard Contractual Clauses or equivalent mechanisms approved by the UK Information Commissioner.

7. How to Complain

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

We encourage you to contact us first so we can try to resolve any concerns directly.

8. Contact

For all data protection enquiries: support@unistream.uk. A postal address is available on request.